Privacy & Cookies Policy

Fat Panda are committed to protecting and respecting your privacy.  We strive to protect the security of information which you provide to us, and will use up-to-date measures to provide such security.

This Policy explains how we use personal information we collect about you when you use our websites – www.wearefatpanda.com. It also explains the conditions under which we may pass your personal information on to others and how we keep your information secure.

By using our websites, you’re agreeing to be bound by this Policy.

Who are we?

Fat Panda are a content marketing agency that specialise in: photography, videography, animation and creative direction. We harness the power of digital content, to bring stories to life.

How do we collect information from you?

We obtain information about you when you use our websites, for example, when you make an enquiry with us via a web form, or sign-up to receive personalised communication via email.

What information do we collect from you?

The personal information we collect include your name and email address. Analytical data is also collected (e.g. what web pages you accessed and at what time) – although this is anonymised.

Why do we collect this information?

We collect your information to:

• Process and respond to any enquiries you have made with us about our services
• Carry out our obligations arising from any contracts entered into by you and us
• Notify you of changes to our services
• Send you communication which you have requested and that may be of interest
• Personalise your repeat visits to our websites, including remarketing activities (see section below).

What do we do with your information?

Your personal information is stored on highly-secure external databases that are only accessible by appropriate staff.

When you give us personal information, we take steps to ensure that it’s treated securely.  Any sensitive information is protected and processed via 256-Bit SSL encryption.

Nothing is ever guaranteed to be 100% secure.  As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.

How long do we keep hold of your information?

We will only hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any contract you hold with us.

Who might we share your information with?

We will not share your information with third parties outside of Fat Panda, except where we have a legal or contractual requirement to do so.

Cookies

Cookies are small data files which are sent to your web browser and stored electronically. They act as your personal identity online. This information is used by us to track visitors to our websites and to compile statistical reports on website activity.  You can set your browser not to accept cookies and the following website tells you how to remove cookies from your browser: www.cookiesandyou.com

What cookies are used on our websites?

Google Analytics
We use Google Analytics to track visitors to our website. For example, it allows us to view data on how many people are browsing the website on a mobile device so we can seek to improve their online browsing experience. Whilst Google Analytics allows us to track your progress through our site we are not able to track you directly – only that an unidentified user has accessed content.

Visit Google’s website for information on opting out of services and changing your privacy settings.

Social media (Facebook, Twitter and Instagram)
We use the sharing tools and widgets for the above social media platforms.  These widgets give you the functionality to post, share, and email content on the website to a friend. If you have a cookie stored already with one of the social media platforms (for example, if you’re logged into Facebook) our website will recognise this, saving you the hassle of having to login again.

Remarketing
Remarketing is a way for us to connect with you based upon your past interactions with our websites.  Third party marketing platforms may be used by Fat Panda to perform remarketing services, such as Google AdWords.  These sites use cookies to serve ads based on a user’s prior visit to a website.  To opt out of customised Google Display Network ads, visit www.google.com/settings/ads/onweb.  You can find out more about how Google uses any data it collects by visiting www.google.co.uk/policies/privacy.

Other websites
Our websites contain links to websites operated by third parties.  Fat Panda has no control over such third party websites and accordingly cannot be responsible for the protection of any personal information that you may provide while visiting such websites.

Your choices

We will not contact you for marketing purposes unless you have given your prior consent.  You can change your marketing preferences at any time by emailing us at hey@wearefatpanda.com

How can I access and update the information you hold about me?

You have the right to ask for a copy of the information that Fat Panda hold about you. If you want to make such a request, or if you believe that any information that Fat Panda holds about you is incorrect or incomplete, please email hey@wearefatpanda.com

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this web page.  This privacy policy was last updated in November 2019.

How to contact us

If you have any queries about this privacy policy or the data we hold on you, please contact us via the following methods:

Email: hey@wearefatpanda.com